1. INTRODUCTION

This Privacy Policy explains how Nexlance collects, uses, discloses, and processes personal data when you use our website and CRM Services.

2. INFORMATION WE COLLECT

2.1 Information You Provide

• Name, email address, phone number, company details
• Account credentials and preferences
• Billing information (processed via Paddle)
• Support communications and feedback
• CRM business data uploaded into the platform

2.2 Automatically Collected Data

• IP address and device information
• Browser type and usage data
• Location (country/city level)
• Cookies and tracking technologies
• Application performance logs

2.3 Third-Party Sources

• Paddle (payment processing)
• Analytics and hosting providers
• Your organization (if applicable)
• Public business directories

3. LEGAL BASIS FOR PROCESSING

• Performance of contract
• Legal obligation
• Legitimate interests
• Consent (where required)

4. HOW WE USE YOUR INFORMATION

• Deliver CRM services
• Process billing and subscriptions
• Send service communications
• Marketing (with consent)
• Improve performance and analytics
• Fraud prevention and security

5. HOW WE SHARE YOUR INFORMATION

• Paddle (Merchant of Record)
• Cloud hosting providers
• Analytics services
• Legal authorities (when required)
• Professional advisers

6. INTERNATIONAL DATA TRANSFERS

Where required, we rely on Standard Contractual Clauses (SCCs), adequacy decisions, and other lawful safeguards.

7. DATA RETENTION

• Account data retained during active subscription
• Billing records retained 6–7 years
• Support records retained 12–24 months
• CRM data deleted upon account termination (subject to legal hold)

8. COOKIES AND TRACKING

We use necessary, analytics, preference, and marketing cookies. You may control cookies via browser settings.

9. SECURITY

• TLS/SSL encryption
• Access controls and MFA
• Firewall and intrusion detection
• Audit logs and monitoring

10. YOUR RIGHTS

Depending on your jurisdiction (GDPR, UK GDPR, CCPA), you may have rights to:

• Access your data
• Correct inaccurate data
• Delete data
• Restrict processing
• Data portability
• Object to processing

11. CHILDREN'S PRIVACY

Our Services are not directed to individuals under 16 years of age.

12. THIRD-PARTY LINKS

Third-party integrations are governed by their own privacy policies.

13. CHANGES TO THIS POLICY

Material updates will be notified via email or website notice.

14. CONTACT US

Email: admin@nexlance.com

Nexlance
NexlanceDigital 82A James Carter Road, Milden Hall
United Kingdom, IP28 7DA

15. PADDLE MERCHANT OF RECORD

Paddle handles payment processing and billing as an independent data controller. Visit https://www.paddle.com/legal/privacy for details.

16. DEFINITIONS

Definitions such as Personal Data, Processing, Data Controller, Data Processor, GDPR, UK GDPR, and CCPA apply as described under applicable data protection law.

END OF PRIVACY POLICY

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