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<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <title>Refund Policy | Nexlance</title> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <link rel="stylesheet" href="styles.css"> </head> <body> <section class="legal-wrapper"> <div class="legal-box"> <!-- Header --> <div class="legal-header"> <h1>Refund Policy</h1> <p class="legal-updated">Last Updated: January 2, 2026</p> </div> <!-- Section 1 --> <h2>1. OVERVIEW</h2> <p> This Refund Policy ("Policy") explainsNexlance's refund and return practices for subscriptions and purchases made throughNexlance.com. This Policy should be read together with our Terms of Service and Privacy Policy. </p> <p> For purchases processed through Paddle as Merchant of Record, Paddle's refund policies also apply. Please review https://www.paddle.com/legal for details. </p> <!-- Section 2 --> <h2>2. REFUND ELIGIBILITY</h2> <h3>2.1 Refundable Purchases</h3> <ul> <li>Monthly subscription fees</li> <li>Annual subscription fees</li> <li>One-time license purchases</li> <li>Upgrade fees</li> <li>Add-on services</li> </ul> <h3>2.2 Non-Refundable Items</h3> <ul> <li>Custom development services (once completed)</li> <li>Training and consulting services (once delivered)</li> <li>Professional services and support hours used</li> <li>Data migration services (once completed)</li> <li>API access fees (once activated)</li> <li>Taxes, VAT, and remitted transaction fees</li> </ul> <!-- Section 3 --> <h2>3. REFUND TIMELINE</h2> <h3>3.1 Standard Refund Period</h3> <p><strong>30-Day Money-Back Guarantee:</strong></p> <ul> <li>Refund requests must be submitted within 30 days of purchase.</li> <li>Applies only to the first month of service.</li> <li>Requests after 30 days are generally not eligible.</li> </ul> <h3>3.2 Exceptions</h3> <ul> <li>Service failure exceeding 7 consecutive days</li> <li>Billing errors or duplicate charges</li> <li>Service discontinuation (pro-rata refund)</li> <li>Regulatory requirements</li> </ul> <h3>3.3 Annual Subscriptions</h3> <ul> <li>Eligible within 30 days of purchase</li> <li>Full refund or full credit depending on payment method</li> <li>Partial refund possible within first 90 days (remaining months)</li> </ul> <!-- Section 4 --> <h2>4. HOW TO REQUEST A REFUND</h2> <h3>Step 1: Contact Support</h3> <p>Email: <strong>admin@nexlance.com</strong></p> <p>Subject Line: "Refund Request"</p> <h3>Step 2: Provide Details</h3> <ul> <li>Order number and transaction ID</li> <li>Original purchase date</li> <li>Clear explanation of issue</li> <li>Attach screenshots if applicable</li> </ul> <h3>Step 3: Review Process</h3> <p>Requests are reviewed within 5-7 business days.</p> <h3>Step 4: Refund Processing</h3> <p> Approved refunds are processed within 10-15 business days. Paddle transactions may take an additional 3-5 business days. </p> <!-- Divider --> <div class="legal-divider"></div> <!-- Section 5 --> <h2>5. REFUND CONDITIONS & RESTRICTIONS</h2> <h3>Eligibility Conditions</h3> <ul> <li>Valid active account</li> <li>Request submitted within timeframe</li> <li>No violation of Terms of Service</li> <li>No misuse or competing product usage</li> </ul> <h3>Restrictions</h3> <ul> <li>Policy violations</li> <li>Fraudulent activity or chargebacks</li> <li>Refund abuse history</li> <li>Request by unauthorized person</li> </ul> <h3>Data Deletion</h3> <p> Upon refund approval, your account will be terminated and data deleted within 30 days. Back up important data before requesting a refund. </p> <!-- Section 6 --> <h2>6. SUBSCRIPTION CANCELLATION</h2> <p> You may cancel at any time. Cancellation applies to future billing periods only. No refunds for current billing period. </p> <!-- Section 7 --> <h2>7. PADDLE MERCHANT OF RECORD</h2> <p> Paddle handles payment processing, tax collection, invoicing, and refund execution for transactions processed via Paddle. </p> <!-- Section 8 --> <h2>8. CHARGEBACKS & DISPUTES</h2> <p> Initiating a chargeback without contacting us first may result in account suspension or termination. </p> <!-- Section 9 --> <h2>9. SPECIAL CIRCUMSTANCES</h2> <p> In case of service discontinuation, pro-rata refunds will be issued. </p> <!-- Section 10 --> <h2>10. CREDIT & SERVICE CREDITS</h2> <p> We may offer account credits, service extensions, or plan upgrades instead of cash refunds in certain cases. </p> <!-- Section 11 --> <h2>11. TAXES & FEES</h2> <p> Taxes and transaction fees already remitted to authorities are non-refundable. </p> <!-- Section 12 --> <h2>12. INTERNATIONAL CUSTOMERS</h2> <p> Customers in the EU/EEA and UK may have additional statutory refund rights. </p> <!-- Section 13 --> <h2>13. FREQUENTLY ASKED QUESTIONS</h2> <h3>Can I get a refund after 30 days?</h3> <p>Generally no, unless exceptional circumstances apply.</p> <h3>How long does a refund take?</h3> <p>10–15 business days after approval.</p> <!-- Section 14 --> <h2>14. CHANGES TO THIS POLICY</h2> <p> We may update this Policy from time to time. Continued use of the Service constitutes acceptance of updates. </p> <!-- Section 15 --> <h2>15. CONTACT US</h2> <p><strong>Email:</strong> admin@nexlance.com</p> <p> Nexlance<br> NexlanceDigital 82A James Carter Road, Milden Hall<br> United Kingdom, IP28 7DA </p> <div class="legal-divider"></div> <p><strong>END OF REFUND POLICY</strong></p> <a href="index.html" class="legal-back">← Back to Home</a> </div> </section> <!-- ========================= FOOTER ========================== --> <footer class="footer"> <div class="container footer-grid"> <div class="footer-brand"> <div class="logo">Nexlance</div> <p>Empowering teams to build better relationships and close more deals.</p> </div> <div class="footer-links"> <h4>Product</h4> <ul> <li><a href="#">Overview</a></li> <li><a href="#">Pricing</a></li> <li><a href="#">Customer stories</a></li> </ul> </div> <div class="footer-links"> <h4>Company</h4> <ul> <li><a href="#">About</a></li> <li><a href="#">Contact</a></li> </ul> </div> <div class="footer-links"> <h4>Legal</h4> <ul> <li><a href="terms.html">Terms & Services</a></li> <li><a href="refund.html">Refund Policy</a></li> <li><a href="privacy.html">Privacy Policy</a></li> </ul> </div> <div class="footer-links"> <h4>Contact</h4> <ul> <li>Email: support@Nexlance.com</li> <li>NexlanceDigital 82A James Carter Road, Milden Hall</li> <li> United Kingdom, IP28 7DA </li> </ul> </div> </div> <div class="footer-bottom container"> <p>© 2026 Nexlance LLC. 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